Any individual try to scam or cheat with SMURFTIME.COM will be banned from our services and earlier  purchases from us will be confiscated. We recommend contacting us for assistance if you experience any issues receiving or using our accounts and services.


Please note that all purchases are Final, Non-Refundable and Non-Exchangeable.

Considering the nature of the accounts we sell, a replacement is possible, but a deadline of 24 hours may be necessary for us to check if the account is not used.

Replacements or credits will be issued solely at SMURFTIME.COM’S discretion. Replacements may be offered if all the following conditions are met:

– The time of your request for replacement is no more than 24 hours old from time of purchase.

– The account has not been used to play any competitive or casual game.

– We find your request reasonable due to special circumstances.

Playing a competitive matchmaking game on an account constitutes full acceptance of the account as it was received. If your account arrived at a different rank then what you purchased, please contact us before playing any competitive matchmaking games on it. We will replace the account. If you have played any competitive games we cannot help you with the rank difference at all and your account won't be replaced or a refund won't be provided.


In the process of deranking or achieving a particular rank, our boosters and derankers sometimes have to grief in the game in order to lower their ELO and get lower ranks. During this process they might get kicked or get a cooldown for too much team damage or being repeatedly kicked due to griefing. Therefore we cannot guarantee that the account you receive won't have any past cooldowns. There's always a possiblity that the account you received never got a cooldown AS WELL AS got a 1 week cooldown. In case you receive a cooldown, we cannot refund or replace your account in such cases.


If, in the unlikely event you receive an account that does not work, simply contact us at and we will check the account for you. In most cases, an account that does not allow you to login will be an error in transmission, for example a spelling error in the account login credentials. So please simply write to us, and we will double check the account and re-send it.

In the event of delivery of wrong item due to any system glitch or human error, customers are requested to NOT USE THE DELIVERED ITEMS at all and wait for the Support Staff to assist you. In the event that you've used the delivered items or services we'll be forced to confiscate all of the earlier delivered goods and services. As a customer, we request you to play fair and do not exploit our services. If the delivered items are of more monetary value than the items you've purchased, you're requested to either pay the remaining amount or return the item AS IT IS without using it. If even after knowing that wrong items were delivered to you, you've used them, actions will be taken against you and all of purchases will be confiscated without any notification and you'll be banned from using our services in future.